How difficult is it to get a late checkout?

Before breakfast at the Doubletree by Hilton in Manchester I asked for a late check-out (to which I am entitled). The young man behind the counter immediately switched on his “can do” attitude. Not. You can have until one pm after which there is a charge. He hadn’t even checked my room number at this stage, never mind my status. I advised him I was diamond member and therefore entitled to the extension. He just repeated the same mantra. Eventually he consulted with a colleague who grudgingly accepted that I was due the late checkout. No apology. They made it worse by saying the hotel was full that night. Not according to their own website which was still offering rooms.

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